Virtual Assistant
What We Provide
Customer Service:
Customer satisfaction is the key to the growth of a business. But it is a time-consuming job; OneBox Hub experts will help you in answering customer questions via phone, live chat, email, and on social media. They can answer real-time questions for customers who are almost ready to pull the trigger on a purchase, handle dissatisfied customers, and deal with shipments that are lost or mis-routed.
Order Processing:
OneBox VA will handle order processing that includes order entry, shipment and invoicing for you. We also deal with compilation of orders; send customer invoices to your drop-ship vendors or shipping companies, and perform other routine tasks as per requirements.
Returns/Exchanges:
Our virtual assistants can manage the returns and exchanges of products as and when require. They can communicate directly with customers and suppliers via email to arrange returns, exchanges and refunds. At OneBox Hub customer satisfaction is the primary goal.
Manage Inventory:
The VA at OneBox Hub will help you out for inventory management; in monitoring stock levels, updating the current stock on your website and also in letting you know when you need to reorder certain products.
Order Products:
OneBox Hub’s eCommerce Virtual assistant can not only manage your inventory but can also manage the stock by ordering products. They can deal with your suppliers, send invoices and handle getting stock into your warehouse or anywhere else that it needs to be.
Website Maintenance:
Once you set your eCommerce site, you have to manage it consistently. OneBox Hub can ensure that your website will be up to the mark, attractive and also updated as per the new trends to generate more revenue.
Social Media Management:
The eCommerce virtual assistants at OneBox Hub can manage your social media groups and increase your product’s visibility. This will help to gather outside traffic that ultimately helps in increasing the sales turnover.
Email Management:
The virtual assistant can manage thousands of your daily mails that include new inquiries for products or any dispute from existing customers. In this way you can save your time and focus on your business wisely.
