In this blog, we will talk about how you can handle, and perhaps even remove negative reviews on Amazon. But before we get to that, we’d like to tell you just how important customer service is. Whether it is an online business or face-to-face in-store selling, if the customer doesn’t get the attention and quality that they desire, they will be dissatisfied.
The thing about reviews is that they act like word-of-mouth publicity. They influence other buyers accordingly, and negative reviews generate negative publicity for the brand image. The first step to remove negative reviews on Amazon is to understand what caused it. If it is something because of external factors, like late delivery or damaged due to cargo factors, you may contact Amazon Seller Support. You also have to keep in mind that Amazon will only remove the reviews if it violates their guidelines. This includes reviews with containing swear words and abusive language.
You can also contact the buyer directly. This is perhaps one of the best ways to ensure that there remains no miscommunication between you and the customer. If you can talk to them and make them understand your point of view, and then perhaps offer a replacement to the product, they may agree to take the review down. In case they refuse, you can choose to publically reply to the review. This creates good credibility as well as lessens the impact on other buyers than intended. One of the best ways to reply is to say that you’ll deal with the problem, whatever it may be, to create a lasting and cooperative impression.
The last thing you can do is use software and other similar tools which indulge in the removal of negative reviews. However, you may have to check for authenticity and success rates before you do so.
Please Note: If you find that your review seems fake or paid, you can screenshot the details and send them to Amazon Seller Support. Amazon has a strict policy against fake reviewers.
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